Frequently asked questions

1. Unplug it first. Press and hold the middle button for 3 seconds, then let go. The light shows it’s on. If the light is already on, it’s already on.
2. Open the Drowsie app and follow the steps. The first time, it may update your Drowsie: keep it unplugged and next to your phone until the app says it’s done.
3. When the app asks, open your phone’s Bluetooth settings and tap “Drowsie”. That’s what carries the sound.
4. Press play on anything you like.

The full walkthrough lives at drowsie.com/begin.

About 10 minutes once it’s charged, including a one-time update: pair it, update it, slide it under your pillow. The step-by-step guide is at drowsie.com/begin.

Unplug it, then turn it off: press the button 3 times quickly (before its first update, hold it for about 2 seconds instead). Then press and hold the button for 3 seconds and let go to turn it back on, keep it next to your phone, and follow the steps in the Drowsie app. Still stuck? Email hello@drowsie.com and we’ll sort it out.

Under your pillow. It’s long and slim, thin enough that you won’t feel it — slide it under, and the sound comes up through the pillow to you alone.

No. Only you hear it — the sound stays under your pillow, so your partner hears nothing. No earbuds, no room noise.

With the USB-C port tucked under the zip cover. A full charge takes about 5 hours. While it charges, the light is a soft amber; when it’s full, it turns steady green. A full charge lasts 4+ nights.

The fabric cover is machine washable — take it off first. The unit inside never goes in the wash.

Check Settings > Bluetooth and make sure “Drowsie” says Connected. The app pauses itself if Drowsie disconnects, so nothing blasts out of your phone in the middle of the night.

Yes. The sound library plays through your phone, headphones or any speaker. Sleep tracking, Drowsie AI and the smart alarm need Drowsie under your pillow.

The full sound library — sleep stories, meditations, programs, sleep music and soundscapes (nature, rain, ocean, noise) — plus Drowsie AI, which learns the sounds that settle you and plays them through the night. You also get the smart alarm and Partner Mode.

Your included year starts when you pair Drowsie in the app. No codes to type.

Drowsie with your first year of Sleep Club is A$199 (US$149), then Sleep Club is A$99 (US$75) a year. Drowsie on its own is A$249 (US$179). The Partner Pack is A$318.40 (US$238.40) for two Drowsies and a year of Sleep Club each, then A$198 (US$150) a year for both. See every plan on the product page.

Use Drowsie on at least 30 of your first 60 nights. If it still hasn’t earned its place under your pillow, contact us within those 60 nights at hello@drowsie.com and we’ll refund your subscription in full — we even cover return shipping for Drowsie.

The 30-night part isn’t fine print: Drowsie needs roughly 30 nights of data to learn what settles you, so you’ll have a real answer either way. Full details in our refund policy.

Open the app, go to Me, then Manage Subscription. That opens your Apple or Google subscription settings, where you can cancel anytime. You keep access until the end of your billing period.

Bought on our website? Sign in at members.drowsie.com and choose Manage billing to cancel, or just email hello@drowsie.com and we’ll do it for you.

In stock. Australian orders arrive in about a week; everywhere else about two to three weeks.

Nothing — shipping is free, worldwide.

Every Drowsie has a 1-year warranty: if it stops working, we’ll replace it. Email hello@drowsie.com with your order number.

Welcome back — you get a year of the app free as our thank-you, and an optional upgrade to the new Drowsie. Head to drowsie.com/upgrade and enter the email from your original order.