Terms of Service | Drowsie
drowsie
Drowsie

Terms of Service

Drowsie Pty Ltd · Last updated 25 September 2026

Who we are

These terms are an agreement between you and Drowsie Pty Ltd, an Australian company based in Melbourne ("Drowsie", "we", "us"). They cover drowsie.com.au and drowsie.com, the Drowsie app for iPhone and Android, the Drowsie Smart Sleep Machine ("Drowsie"), and Sleep Club. By buying from us or using the app, you agree to them. If you don't agree, please don't use the service.

What you can buy

Prices are shown on the product page and at checkout, in Australian dollars, US dollars, pounds, New Zealand dollars or Canadian dollars depending on where you are. Australian prices include GST; US prices don't include sales tax, which is added at checkout where it applies. We may change prices for new purchases; a change never affects a payment you've already made.

Sleep Club and renewals

Sleep Club is a yearly subscription. The year included with your Drowsie starts when you pair it in the app. Sleep Club renews automatically each year at the renewal price shown when you bought, unless you cancel before the renewal date.

Cancelling: if you bought on our website, sign in at members.drowsie.com and choose Manage billing, or email hello@drowsie.com and we'll do it for you. If you subscribed in the app, cancel in your Apple ID or Google Play subscription settings. Cancelling stops the next renewal; Sleep Club stays on until the end of the year you've paid for.

Without Sleep Club, Drowsie stays yours and keeps playing anything from your phone over Bluetooth. Drowsie AI, sleep tracking, the Sleep tab, the gentle alarm and Partner Mode need an active Sleep Club.

Payments

Website payments are processed by Stripe. In-app payments are processed by Apple or Google, managed through RevenueCat. We never see or store your full card number.

Delivery

Shipping is free. Orders usually arrive in about a week within Australia and in two to three weeks elsewhere. We email tracking details when your order ships. See Shipping & returns.

The 60-night money-back guarantee

Use Drowsie on at least 30 of your first 60 nights, and if it hasn't earned its place under your pillow, we'll refund you in full, and cover the return shipping. How it works is in our Refund Policy.

Warranty and your consumer rights

Every Drowsie has a one-year warranty from delivery: if it stops working in normal use, we'll replace it. Email hello@drowsie.com with your order number and what's happening.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. If you live outside Australia, you also have the rights your local consumer law gives you. Nothing in these terms limits those rights.

Health and safe use

Drowsie plays sound under your pillow and shows estimates of your sleep. It is not intended to diagnose or treat any condition. Sleep stages are estimates; heart rate and breathing readings are for general information. If you have a sleep problem, tinnitus or another health concern, talk to a health professional.

Keep the volume at a comfortable level. Charge Drowsie with a USB-C cable on a hard surface, not under your pillow, and stop using it if it's damaged.

Partner Mode

If you link your account with a partner, your sleep scores, turns and wake events are shared with them, and theirs with you. Either of you can turn sharing off at any time.

Using the service

Please don't misuse the app or website, interfere with how they run, or try to access or reverse engineer non-public systems or data. Use the service in line with the law. You're responsible for keeping your account login safe and for activity on your account.

Updates and changes

We update the app and Drowsie's software over the air to fix problems and add features. We may change or retire parts of the service, and we'll give reasonable notice of significant changes.

Intellectual property

The content, trademarks and software of Drowsie belong to Drowsie Pty Ltd or its licensors. You may not copy, distribute or create derivative works without our written permission.

Liability

To the extent the law allows, Drowsie Pty Ltd is not liable for indirect, incidental, special or consequential loss. This doesn't apply where liability can't be excluded under the Australian Consumer Law or your local law.

Ending your use

You can stop using the service at any time. We may suspend or close an account that breaches these terms.

Governing law

These terms are governed by the laws of Victoria, Australia, and disputes go to its courts, unless your local law says otherwise.

Changes to these terms, and contact

We'll post any change here with a new date. Questions: hello@drowsie.com.